Refund policy

At People's Print, we want you to be delighted with your purchase. Every product is thoughtfully designed and many items are printed or made to order here in the UK to reduce waste and support more sustainable manufacturing.

Please read the information below before making a purchase.

Made-to-Order Products

Many of our wallpapers, fabrics and homeware products are printed or handmade specifically for your order.

For this reason, we are unable to accept returns or offer refunds for:

  • Made-to-order wallpaper

  • Fabric cut to your requested length

  • Personalised or bespoke products

  • Items ordered in error or where you have changed your mind

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Faulty or Damaged Items

We carefully inspect every order before it leaves us. However, if your item arrives damaged, faulty or you believe you have received the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the product and any packaging

Where appropriate, we will offer a replacement, repair or refund in accordance with your rights under UK consumer law.

Cancellations

If your order has not yet entered production, we may be able to cancel it.

Once production has begun, made-to-order items cannot usually be cancelled.

Please contact us as soon as possible if you need to amend or cancel your order.

Colour & Sample Advice

We take great care to represent colours as accurately as possible. However, colours may appear differently depending on your screen settings and the material being printed.

Where available, we recommend ordering a sample before purchasing wallpaper or larger quantities of fabric.

Refunds cannot be offered because a colour appears different on screen.

Returning Eligible Items

If we ask you to return an item, it should be:

  • Unused and in its original condition

  • Returned in its original packaging where possible

  • Sent using an appropriate tracked postal or courier service

We will provide return instructions when your request has been approved.

Refund Times

Once an approved return has been received and inspected, any refund due will be processed to your original payment method.

Please allow up to 10 working days for your refund to appear, depending on your payment provider.

Contact Us

If you have any questions about your order or believe there is an issue with a product, we'd be happy to help.

Please contact us via our Contact page or by email, quoting your order number where possible.

We are committed to creating beautiful products and providing a friendly, helpful service. Thank you for supporting People's Print and our community partnerships.